Shipping and Returns
Shipping
Packages are generally shipped within 48 hours of receipt of payment and are shipped via TNT FedEx signature-free delivery.
For orders with a value greater than € 39.90, shipping in Italy is free, paid for by F.lli Chiesa import export s.a.s. For orders with a value of less than €39.90, the cost of shipping in Italy is €5, including VAT.
Shipping costs include handling and packaging fees, as well as postage costs. We recommend that you group your items into one order. We cannot group two separate orders placed separately and shipping costs will be applied to each of them. Particular care is taken to protect fragile items, but the responsibility for the arrival of an order lies with the Courier, the person in charge of transporting and delivering the order. The boxes are amply sized and your items are well protected. For the reasons mentioned above, F.lli Chiesa import export s.a.s. cannot be held responsible if an order is damaged from the moment it leaves our warehouses and until delivery.
Return Policy
If you are not completely satisfied with your purchase, you can return the products within 14 days from the date of receipt, in accordance with European consumer rights legislation. The return must be initiated no later than 14 days after the order has been shipped. To initiate a return process, please contact our customer service team by email at info@fllichiesa.it or by phone at +39 0635505745. We will provide you with a return form to fill out and include in the package.
Products must be returned in the same condition in which they were received: unused, undamaged and in their original packaging. Once your return has been received and inspected, we will refund you the amount you paid for the products, excluding the original shipping costs, within 14 days. The refund will always be made through the payment method used to make the purchase. Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part or a defective product.
We recommend that you use a trackable shipping service for your returns and insure the package, as we cannot be responsible for returns lost or damaged in transit. For more information, please see our Terms and Conditions of Use page.
